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User guide

首页 > 用户指南 > 订购指南 Your current location : Home > User Guide > Order Guide
Create an account Thank you for ordering Shaoyuan's products! In order to provide you with better services, you need to create an account file before you order the product. Please download and fill in the "Corporate Customer Registration Form" , sign and stamp it and return it. We will create an account for you within two hours.
2. Product Inquiry We accept telephone, email, fax and other inquiry methods, and will provide you with a quote within 4-24 hours. The inquiry content can include product information, packaging specifications, invoice types, payment methods, etc.
3. Order confirmation Orders and payment methods need to be confirmed by both parties. If there are special reasons, please inform the other party in advance. The time when we receive your confirmation order is the order confirmation time.
4. Delivery Within 1 working day after the order is confirmed, we will arrange the delivery. For the cut-off time of the special order, please refer to "Ordering Information"
5. Customer service You can leave your email address, and our customer service staff will send the courier number to your designated mailbox. We can follow your order together and track the delivery of the goods.
6. Network Services Product inspection report (COA), analysis chart and SDS for download when needed

order information

1. Purchase order
2. Inquiry number (bulk order)
3, article number, name, description
4.Order quantity
5. Your company's business information, payment information and delivery address

Create new account

Shao Yuan welcomes new customers. Please download and fill in the "Corporate Customer Registration Form" (education customers please fill in the "Education Customer Registration Form" ), affix the official seal or signature, send a fax to +86 (21) 5079 5055 or send an email to sales@accelachem.com , The sales representative will help you set up a new account for your company in Shaoyuan.

Delivery and payment terms

We use courier. Unless otherwise noted, all goods, insurance and special packaging costs are included in the invoice. Written quotes are valid for 30 days. The sales account period is executed according to your contract with Shaoyuan.

price

All product prices are listed in RMB; however, prices are subject to change without notice. If you order by phone, we will confirm the current price over the phone. Even if there is a slight increase in the price of the product, the goods will still arrive as soon as possible to meet your needs; the reduced price will be immediately reflected on your bill.

Use of the product

All products listed in the catalog are for use by qualified research laboratories or chemical manufacturers only. All products should be handled by researchers who are familiar with laboratory safety procedures and potential hazards of chemicals.

Delivery time

We will arrange the delivery of the spot products in the order within two working days after receiving the order. For special orders requiring same-day delivery / delivery, the deadline for self-delivery orders is 13:00, and the deadline for express delivery orders is 16:15

Inspection

When receiving the goods, the user shall inspect the goods number, packaging specifications, quantity, and appearance according to the delivery list, and keep them properly in accordance with the product storage requirements.
Users perform quality acceptance based on product quality standards; the product quality standards are the company's COA quality standards. After ordering products, you can view the download guide for testing reports in the "Product Information" menu of this website. If there is a quality problem, please contact our customer service representative within 7 working days after receiving the goods (called "inspection cycle") and provide the basis for the quality problem in writing.
The user has not notified our customer service representative of the situation at the above-mentioned time, these products will be deemed to comply with the terms of sale between us and the user, and have been accepted as a qualified product by the user.

Returns

Please contact our customer service representative first to return the product due to product quality issues. In general, returns are not accepted without permission.
In principle, some goods are non-refundable to the seller, including but not limited to custom or special order materials, leaked or damaged chemicals, expired reagents, missing labels, refrigerated or frozen products, unopened products.
Due to the particularity of chemical products and maintaining the consistency of the company's product quality, any returns other than product quality issues will incur additional charges. A 15% retesting and storage fee will be charged for returned catalog products, but the minimum charge is No less than RMB 100.

patent

Company products may involve certain patent applications, and the buyer is responsible for any patent infringement caused by the use of our products.

Warranty and Disclaimer

Shanghai Shaoyuan Reagent Co., Ltd. (the seller) only promises to the original purchaser that the quality and quantity of all products listed in the product catalog at the time of shipment are consistent with the sales list. For non-conforming products (including quantity deviation or quality defects), after the seller accepts the inspection within the inspection period, the buyer can return it within 15 days of receiving the defective product, and the seller can replace or refund the payment for free; however, the company does not provide any additional Responsible for costs. The seller makes no other representations or warranties of any kind with respect to the merchantability of the seller's products and the suitability for a particular purpose.

Service and quality complaints

If you have any dissatisfaction with our service, product quality or suggestions for improvement, please feel free to contact the general manager of Shaoyuan-feedback@accelachem.com.